Water Contamination Assignment Example | Topics and Well Written Essays - 500 words

Water Contamination - Assignment Example Farms do two things to chicken manure: dump it in any available water resource or use it on the fields. Pohlmann decided to 14.1 tons of land-applied manure to one acre. This was done despite the recommendation limiting manure to six tons per acre (Rish). According to the Natural Resources Defense Council, Ohio has no Clean Water Act permits that specify control over livestock operations like Buckeye’s chicken farm. Also, Ohio’s Trade Secrecy act permits factories like the Buckeye farm to dump their manure in an off-site location without revealing the area. However, it is not the manure spill alone that affects the poison content of the water. The intensive confinement of thousands of chickens can result in manure that is far beyond the soil’s absorption rate. The runoff that results from this heavy manure can cause not only water pollution but also affect the land. In the water, it causes eutrophication which makes the soil so rich in organic and mineral content that the amount of oxygen in the water is depleted (HSUS 2005). The difference is that while the plants in the water thrive, the animal life in the water body suffers. This contamination is not a problem for the land and animals alone. The polluted water that drains into the rivers is a percentage of the drinking water for the humans in that area. Grant claims that 60% of the water dumped into these rivers is used as drinking water by the locals of Ohio (1998). Thus, Buckeye farm profited from a number of loopholes in Ohio’s state program. The farm was not forced to reveal the places it dumped the manure preventing the citizens from knowing if the manure is not being properly disposed of in streams or wells. Ohio’s environmental body also has the permission to ask for the management of livestock manure if any farm has more than 1000 livestock units: like the Buckeye Farm.

Purpose Of The Academic Community Essay Example for Free

Purpose Of The Academic Community Essay The continuous and dynamic research in the academic community provides an avenue for development and growth not only for the institution but also for the students and instructors as well. Due to the rapid changes happening in the world and the increasing effects of globalization, the academic community must also make a firm stand in addressing these changes to create continuity and stability. The main importance of doing research in the academe is creating new literature that paves the way for new knowledge. Through the years, there are emerging new issues that need to be addressed. Doing research can be vital in contributing to the study or field. Research is vitally important especially in the academic community due to the fields overall tendencies to continually change and evolve. Having appropriate foundation in conducting research can help academic institutions cope with the standards of education that will foster a better modes and mechanisms for teaching students. A fully research equipped academic institution can have many benefits that can spill to (1) students, (2) instructors and (3) the community. With the evolution of research, it can foster an environment for better facilitators and instructors. â€Å"Increased ability to attract highly qualified and motivated members of staff (both nationally and internationally)† (Aceto, 2005, p.2) In addition, increased research can also create a positive domino effect first with the school/university, instructors, the students and the community. In the end, conducting research in the academic community produces positive effects with the actors involved. Thus, there is a need to â€Å"strengthen the commitment to research-based teaching and post graduate education.† (Aceto, 2005, p.7) The challenge for educators and the academic community is maintaining sustainable measures and funding that will ensure the continuous development of such endeavor. This is an important determinant for success. References Aceto, L. (2005) The Importance of Research for a Modern University. [on-line] Retrieved November 8, 2007 from http://www.cs.aau.dk/~luca/SLIDES/importance-of-research.pdf

Synopsis Of Tesco As A Company Business Essay

Synopsis Of Tesco As A Company Business Essay Tesco is the largest UK based supermarket and the worlds third largest grocery retailer with stores across Europe, USA and Asia. Tesco has a well-established and long-term strategy for growth. Tesco has net profits of around  £3 billion before tax. The objectives of the strategy are: Tesco was founded in 1919 by Jack Cohen selling groceries in the markets of Londons East End. Tesco brand first appeared in 1924 when Cohen bought stocks of tea from T.E. Stockwell. They combined their names to form TESCO. In 1929, the first Tesco store opened in North London. Since then Tesco has expanded rapidly by opening more new stores and retail services, while adapting to consumers needs. In 1961, Tesco Leicester entered the Guinness Book of Records as the largest store in Europe. In 1968 Tesco opened its first superstore in Crawley, West Sussex. By the 1970s Tesco diversified into other products and opened its first petrol stations in 1974. In 1992, Tesco launched its slogan every little helps, followed by the Tesco Value range in 1993 and the Tesco Club card in 1995, helping Tesco to overtake Sainsburys as the UKs largest food retailer. Tesco.com was launched in 2000, followed by Tesco broadband in 2004 and Tesco Direct in 2006. Tescos Personal Finance Acquisition was completed in 2008. Tesco has now over 2,200 stores with 280,000 employees in the UK. From 1994 to 2007 Tesco expanded overseas by opening stores in Hungary, Poland, the Czech Republic, Slovakia, Rep. of Ireland, Thailand, South Korea, Taiwan, Malaysia, Turkey, Japan, China and US under the name Fresh Easy. Last year Tesco announced plans to establish cash and carry business in India. TASK 2: Literature Review Differences between human resource management and personnel management Human resource management (HRM) is defined as a strategic and coherent approach to the management of an organisations most valued assets the people working there who individually and collectively contribute to the achievement of its objectives. (M Armstrong) Personnel management (PM) is concerned with obtaining, organising and motivating the human resources required by the enterprise. (M Armstrong) The concept of HRM places greater emphasis on: Integration with the business strategies rather than focusing on delivering basic services such as recruitment and training Adopting a management and business-oriented philosophy Using unitary approach rather than pluralist approach Treating people as assets (human capital) rather than costs Personnel management is workforce-centred, directed mainly at an organisations employees covering issues such as: Finding and training them, Arranging for them to be paid Satisfying employees work-related needs, Dealing with their problems and Seeking to change management action that could produce an unwelcome employee response. HRM is resource-centred, directed mainly at management needs for human resources (not necessarily employees) to be provided and deployed. Demand rather than supply is the focus of the activity. There is greater emphasis on planning, monitoring and control rather than mediation between employee and employer. Role of human resource (HR) practitioner The main roles of HR practitioners are: The strategic role To formulate and implement forward-looking HR strategies that are aligned to business objectives and integrated with one another. To contribute to the development of business strategies. To work alongside their line management colleagues to provide on an everyday basis continuous support to the implementation of the strategy of the organisation. The business partner role As business partners, HR specialists share responsibility with their line management colleagues for the success of the enterprise and get involved with them in implementing business strategy and running the business. The change agent role HR specialists act as change agents, facilitating change by providing advice and support on its introduction and management. The internal consultant role As internal consultants, HR practitioners work alongside their clients in analysing problems, diagnosing issues and proposing solutions. The service provider role As service provider, HR practitioners provide services to internal customers. The guardian of values role HR practitioners may act as the guardians of the organisations values and ethical standards concerning people. They point out when behaviour conflicts with those values or where proposed actions will be incompatible with them. Role and responsibilities of line managers in HR practices HR can initiate new policies and practices but the line managers have the main responsibility for implementing them. Line managers can achieve better ownership if: The practices benefit them. They are involved in the development and the testing of the practices. The practices are not too complicated, bureaucratic or time-consuming. Their responsibilities are defined and communicated clearly. They are provided with the guidance, support and training required to implement the practices. Human resource planning The need for HR planning HR planning determines the HR required by the organisation to achieve its strategic goals. HR planning at Tesco aims to ensure that the organisation has the right number of people with the right skills needed to meet forecast requirements. It also ensures that people with the right type of attitudes and motivation are available, who are committed to the organisation and engaged in their work, and behave accordingly. The process of HR planning Scenario planning: Making broad assessments of future developments in the organisations external environment and in the organisation itself and their likely impact on people requirements. Demand forecasts: Estimating the organisations future needs for people by reference to corporate and functional plans and forecasts of future activity levels. Supply forecasts: Estimating the supply of people to the organisation by reference to analyses of current resources and future availability, after allowing for wastage. Action plans: Deciding on what action to take to deal with shortages or surpluses of people. Recruitment process in two organisations Recruitment is the process of finding and engaging the people the organisation needs. Recruitment planning A recruitment plan covers: Number and types of employees required to cater for expansion or new developments and make up for any deficits. Sources of candidates. Plans for tapping alternative sources. How the recruitment programme will be conducted. Recruitment process at Tesco plc: At Tesco, HRM is regarded as an important activity, covering everything from recruitment to management development. The company aims to increase the number of training schemes and further develop its recruitment programmes so to provide the customer the benefits of a well recruited, well trained staff. For the Graduate Schemes, Tesco has planned to recruit 200 successful University leavers for 2010/11 intake. Applications are opened from September 2009, including Tesco Telecoms and Environmental Engineering. For the A-Level Schemes, 18 years school leavers have to follow a 12 months course in management that involves a store familiarisation programme of 3 weeks and a leadership and technical training. The Scheme, for those with 180 UCAS points offers candidates a 6 months management programme. Recruitment process at McDonalds: McDonalds is a franchise business. It is the largest food service company in the world with more than 30,000 restaurants serving more than 47 million people each day in 121 countries. Recruiting and selecting and appointing all new staff are under the operations department in McDonalds Training at McDonalds: The franchise system provides training for the franchisees, managers and their employees, usually done both at the franchisors home office and the franchisees place of business. This training prepares them in all facets of the business, including: purchasing and inventory maintenance, handling customer complaints, dealing with employee matters, etc. The level and length of training will vary from system to system. Interview as a selection technique The aims of an interview The purpose of an interview is to obtain the information required to decide on the extent to which candidates fit a person specification for the job. An interview can be described as a conversation with a purpose. It is a conversation because candidates should be induced to talk freely with their interviewers about themselves, their experience and their careers. Such a meeting enables judgements to be made by the interviewer on whether the candidate will fit the organization. Although these judgements are entirely subjective and are often biased or prejudiced, they will be made. But the conversation has to be planned, directed and controlled to achieve the main purpose of the interview, which is to make an accurate assessment of the candidates suitability for a job. Procedures involved in an interview: Interviewing arrangements: The candidate should be informed about the location and time for the interview and the next step after the interview. Preparing for the interview: Study the person specification and the candidates application form and/or CV, and identify those features of the applicant that do not fully match the specification so that these can be probed more deeply during the interview. Planning an interview: Consists of: welcome remarks; getting information on the candidate to assess against the person specification; provide candidates information about the organisation and the job; provide candidates information about the organisation and the job; answering questions from the candidate; and closing the interview with an indication of the next step. Types of interviews: Decide on which types of interview to be used. Timing the interview: For routine jobs, 20 to 30 minutes maybe enough while for demanding job one hour my be necessary. Interviewing techniques: Starting and finishing; asking questions. Selection interviewing skills: Establishing rapport; listening; maintaining continuity; keeping control; note taking. Coming to a conclusion: Candidates should be assessed against their knowledge; skills; competencies education; qualifications; training; experience; and overall suitability. Alternative selection methods: Selection tests: They provide more valid and reliable evidence of levels of intelligence, abilities, aptitudes, personality and attainments than can be obtained from an interview. It is best to combine them in a selection procedure with structured interviews. Assessment centres: They provide good opportunities for candidates to decide on the extent to which candidates fit a person specification for the job. The focus is centred on behaviour; group exercises and one-to-one role-play are used to predict behaviour on the job; several candidates are assessed together to allow interaction; several assessors and observers are used to increased the objectivity of the job. Work samples: Candidates are asked to take on mini-jobs in a selection situation where they can be assessed, for examples by a typing test for keyboard skills; role-playing; group decisions; presentations; or reports. Selection practices and procedures in two organisations compared to best practice Selection at Tesco involves choosing the most suitable people for a vacancy, while keeping the laws and regulations of employment. Tesco uses screening as part of the selection process to ensure that those selected candidates for interview match the job requirements. Tesco selectors start screening by first looking carefully at each applicants curriculum vitae. Tesco uses several stages in the process of selecting candidates: After passing the screening a candidate attends an assessment centre. The managers run the assessment centres in stores. Applicants should go through either team-working activities or problem solving exercises. An interview then is carried out for those candidates approved by assessment centres. Line managers responsible for the job offer have to participate in the interview to ensure that the candidate fits the job requirements. Selection at McDonalds: Selection is quite different from Tesco in the way that there are no screening and assessment centres. Here the manager only conducts an interview to identify an applicants potential to be a successful McDonalds employee. McDonalds prepares an interview guide to help the company forecast the applicants past behaviour and its influence on his future performance. The questions look for actual events or situations based on behavioural evidence in the applicants life history that fits with the specification for the job. Candidates are rated on their responses and those who earn the highest ratings are selected for the job. Process of job evaluation and the main factors determining pay Job evaluation is important in the reward management as it deals with equal pay for work of equal value. Approaches to job evaluation Job evaluation can be analytical or non-analytical. Analytical job evaluation schemes: Process of making decisions about the job value, which are based on a process of breaking down the whole jobs into a number of defined factors such as responsibility, decisions and the knowledge and skill required. It is systematic and judgemental. Non-analytical job evaluation schemes: Enables the whole jobs to be compared to place them in a grade or a rank order they are not analysed by reference to their factors. Choice of approach: Analytical job evaluation is the most common approach to job evaluation. The two main types of analytical job evaluation schemes are the point-factor schemes and analytical matching. Point-factor job evaluation scheme: Jobs are broken down into factors. Each factor is divided into a hierarchy of levels. Evaluators consult job description. A maximum point score is allocated to each factor. The total score for a factor is divided between the levels to produce the numerical factor scale. The complete scheme consists of the factor and level definitions and the scoring system. This comprises the factor plan. Points are allocated to jobs under each factor. The separate factor scores are then added together to give a total score, which indicates the relative value of each job and can be used to place the jobs in rank order. Market pricing Jobs can be also valued by their market rates market pricing. Market pricing is the process of obtaining information on market rates to inform decisions on pay structures and individual rates of pay. It is called extreme market pricing when market rates are the only means to decide on internal rates of pay and relativities, then conventional job evaluation is not used. Reward systems A reward system consists of policies, processes, practices and procedures that combine to ensure that reward management is carried out effectively for the benefit of the organisation and its employees. Examples of reward systems are: Total reward Total reward includes a combination of rewards, namely financial rewards such as basic pay, contingent pay, employee benefits; and non-financial rewards, which arise from the work itself. These rewards are linked together and treated as whole. Basic pay: Is the amount of money that constitutes the rate for the job. It varies according to the grade of the job or the level of skill required. Contingent pay Performance related pay: Additional financial rewards related to performance, competence, contribution, skill or experience that may be added to basic pay. Employee benefits: They include pensions, sick pay, insurance cover, company cars and annual holiday pay. Non-financial rewards: They do not involve any direct payment. They arise from the work itself, e.g. achievement, autonomy, recognition, and scope to develop skills. Tesco employs over 285,000 employees. They offer package of pay and benefits childcare vouchers and two share schemes: Save as You Earn and Buy as You Earn. Their Shares in Success scheme rewards employees who work hard with free Tesco shares and their award-winning offers pension scheme, which consists of 160,000 employees building a pension based on their earnings and service. Link between motivational theory and reward The process of motivation Motivation can be described as goal-directed behaviour. Types of motivation: Intrinsic motivation: The self-generated factors that influence peoples behaviour which may arise from the work itself. Extrinsic motivation: This occurs when something needs to be done to motivate people. Some people are self-motivated. However, most people need to be motivated to a lesser or greater extent. Organisations should provide high levels of motivation that can be achieved by using a range of rewards system in an attempt to satisfy employees needs so that they are motivated to work. Organisational approaches to monitoring performance The aim of performance management is: Empowering, motivating and rewarding employees to do their best. Armstrong World Industry It includes: Reward and recognition: Creating structures that maximise recruitment, retention and motivation; obtaining the best performance from the people available. Performance improvement throughout the organisation, for individual, team and organisational effectiveness Managing behaviour ensuring that individuals are encouraged to behave in a way that allows and fosters better working relationships. Organisations should continuously monitor their employees performance so that they make their best contribution. The approaches should centre on understanding the purpose of an organisation and its structure. They play emphasis on the planning of work, technical requirements, principles of management and behaviour. Attention is given to the division of work, duties, responsibilities, maintaining specialisation and co-ordination, hierarchy of management and formal organisational relationships. Tesco effectively controls the performance of their employees so that they can lead the UKs retailer. Tesco has a range of processes and techniques within their stores to monitor the performances of their employees. Tescos managers monitor their employers and the organisation through: Planning and setting goals and objectives; establishing standards of performance; correcting mistakes and taking prompt action. Exit procedures used by two organisations compared to best practice Exit procedures at Tesco and McDonalds On or before the employees last day request a letter of resignation. This letter provides documentation of the employees intention to resign, allowing the department to post and refill the position more efficiently. It should contain the last day of active work, the last day on payroll, and the reason for leaving. Prepare a notice of termination terminating the employee, obtain authorising signatures. Advise employee to: As soon as possible on or after employees last day, as appropriate -Cancel telephone and IT system accesses. -Cancel departmental computer passwords and computer accounts. -Cancel employees bank details. Selection criteria for redundancy The selection criteria used by the employer must be clearly defined so that they can be applied reasonably to each candidate. Selection criteria for redundancy includes: Duration of service and experience How long was the employee absent from work (last in, first out). Measure of skills and knowledge Qualifications, aptitude and performance, Attendance and disciplinary records. Conclusion The aim of human resource management is to ensure that the organisation is able to achieve success through people. My findings reveal that the introduction of strategic HR policies at Tesco has broadens the scope of the business by expansion of new markets in UK and abroad. Tescos HR strategy is based on long term perspective that addresses about how the best return can be obtained from the human resources available now and in the future. Tesco aims to get the right number of the right sorts of people in the right place at the right time and ethically getting rid of them when they are not needed. Tesco creates an environment in which employees and others associates get the necessary knowledge, skills and attitudes. Tesco manages the hard (structure, systems) and soft (culture, values) features of the organisation. Tesco creates structures that maximise recruitment, retention and motivation; obtaining the best performance from the people. Reference Module Tutor Lecture notes and emails: Sabir H Jafri., Managing Human Resources (Unit 1) H1, HND in Business. London: Guildhall College Websites: .http://www.lonympics.co.uk/new/Tesco.htm http://www.thetimes100.co.uk/downloads/tesco/tesco_14_full.pdf http://www.tescoplc.com/plc/about_us/strategy/. http://www.tescoplc.com/plc/about_us/strategy/non_food/ http://www.telegraph.co.uk/finance/markets/2788089/A-history-of-Tesco-The-rise-of-Britains-biggest-supermarket.html http://www.tescoplc.com/plc/media/pr/pr2009/2009-09-17/ http://www.hrmguide.co.uk/hrm/chap8/ch8-links6.htm http://www.redundancyhelp.co.uk/LegFair.htm http://www.uwex.edu/secretary/policies/section10/S10-Exit.pdf http://www.thetimes100.co.uk/downloads/tesco/tesco_13_full.pdf http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+%28McDonalds%29HYPERLINK http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+(McDonalds)cd=5hl=enct=clnkgl=ukHYPERLINK http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+(McDonalds)cd=5hl=enct=clnkgl=ukcd=5HYPERLINK http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+(McDonalds)cd=5hl=enct=clnkgl=ukHYPERLINK http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+(McDonalds)cd=5hl=enct=clnkgl=ukhl=enHYPERLINK http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+(McD onalds)cd=5hl=enct=clnkgl=ukHYPERLINK http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+(McDonalds)cd=5hl=enct=clnkgl=ukct=clnkHYPERLINK http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+(McDonalds)cd=5hl=enct=clnkgl=ukHYPERLINK http://66.102.9.132/search?q=cache:XEsdkNJC0LcJ:www.thetimes100.co.uk/downloads/mcd/mcd_10_3.doc+selection+practices+and+procedures+(McDonalds)cd=5hl=enct=clnkgl=ukgl=uk http://hr.concordia.ca/eed/pdf/exit_procedure.pdf

Alzheimers Disease Essay -- Alzheimers Disease Essays

Alzheimers Disease   Ã‚  Ã‚  Ã‚  Ã‚  What is Alzheimers Disease? The most common form of dementing illness, Alzheimers Disease (AD) is a progressive, degenerative disease that attacks the brain, causing impaired memory, thinking and behavior. The person with AD may experience confusion, personality and behavior changes, impaired judgment, and difficulty finding words, finishing thoughts or following directions. It eventually leaves its victims incapable of caring for themselves.   Ã‚  Ã‚  Ã‚  Ã‚  What happens to the brain in Alzheimers Disease? In AD The nerve cells in the part of the brain that controls memory, thinking, are damaged, interrupting the passage of messages between cells. The cells develop distinctive changes that are called neuritic plaques (clusters of degenerating nerve cell ends) and neurofibrillary tangles (masses of twisted filaments which accumulate in previously health nerve cells). The cortex (thinking center) of the brain shrinks (atrophies), The spaces in the center of the brain become enlarged, also reducing surface area in the brain.   Ã‚  Ã‚  Ã‚  Ã‚  What are the symptoms of Alzheimers Disease? Alzheimers Disease is a dementing illness which leads to loss of intellectual capacity. Symptoms usually occur in older adults (although people in their 40s and 5Os may also be affected) and include loss of language skills such as trouble finding words, problems with abstract thinking, poor or decreased judgment, disori...

Pharmacy Inventory System Essay

1.1 INTRODUCTION AND ITS BACKGROUND A pastor named Ferdie Sinense together with his wife Marisa Sinense who works as an auditor, established Rapa Generics Pharmacy on September 23, 2011. The main branch of this Pharmacy is located at Las Piňas-Zapote Road in Las Piňas City. Anthony Rudil, a licensed pharmacist and Jennifer Robela the assistant pharmacist are currently managing the business. In addition to that, the business opened its door to three more branches located in Pulang Lupa, Las Piňas and Marikina. The advent of new technology, most company nowadays is using computers in their transactions. Pharmacies in particular, are now making their systems computerized since that helps them minimize the time and efforts consumed by using manual system. Point-of-Sale Inventory System is one of the essential components of a successful business. It is a modern replacement for cash register in retail applications. It can help to record securely all the sales and customer’s orders and track products. A sale refers to the exchange of product or services for an amount of money or its equivalent while inventory, on the other hand, is the total amount of items and the act of counting them. A pharmacy owner must know the precise number of items in their storage areas in order to place orders and control losses up to date. Hence, computerizing both Sales and Inventory System will make an easier and faster transaction among the customers as well as monitoring the stocks of the products. Furthermore, the system also gives the person up-to-the-minute and detailed information on each item in your inventory. He/she will know exactly how much inventory comes in; is on-hand now, and where it goes. In fact, most entrepreneurs these days find that computerizing a system gives them a far wider range of information with less effort. Sales and inventory programs now on the market allows one to track usage, monitor changes in unit costs, calculate items when you need to reorder, and analyze inventory levels on an item-to-item basis. In contrast, using a manual Point of Sale (POS) with Inventory System can affect the whole business process in terms of sales and security of confidential documents since it is not reliable enough. Common problems like slow inventory process, lost records, inventory shortages, and high risk of  errors can affect the whole business as a whole. Point of Sale with Inventory System makes a particular business much more efficient, lowering the costs of running the business while improving customer service and making the business more pleasant to work with. It also helps the management to control the inventories, lower overall operating costs in the areas of labor, facilities and logistics as well as improve customer service metrics and fulfillment rates. 1.2 OBJECTIVE OF THE STUDY 1.3.1 General Objective The purpose of this study is to create and design a Point of Sale and Inventory System which will make every transaction easier, fast, secured, efficient and reliable by increasing information reporting accuracy transaction monitoring of Rapa Generics Pharmacy. 1.3.2 Specific Objectives * To concentrate automated inventory and sales reports. * To provide a better security for pharmacy inventory management system for pharmacy inventory management system. * To save manpower and at the same time increase the daily activities. * To build an inventory system that includes transaction process, so it will enable to calculate the stock balance. * Helps to make sure that product purchased from a supplier is correctly dispensed to the customer. 1.3 STATEMENT OF THE PROBLEM This study aims to develop a Point of Sale (POS) Inventory System which will address the following problems of Rapa Generics Pharmacy: * How might a computerized system differ from a manual system for processing a transaction? * How a computerized system can reduce human effort and errors in processing transaction? * How can be the inventory records arranged in proper order? * How accurate the information of a product if it is available? * What is the assurance for the security of a record? 1.4 SIGNIFICANCE OF THE STUDY This study will help the Rapa Generics Pharmacy for keeping track of the sales and the inventory. Specifically, this study aims to give benefit to the following: Owner. Using computerized point of sales and inventory system is efficient to use so the benefits of it is the owner can search the  products availability faster and also they can check the sales and inventory records easily. Customer. They can save time when they buy large quantity of products especially they don’t need to fall in line. Stock Clerk. They are updated the availability of a products. They can easily change the prices of a product. 1.5 SCOPE AND DELIMITATION This study focuses on making a computerized point of sale and inventory system to alter the manual/traditional way so that transactions in the field will become more reliable and to resolve some problems that were encountered using the old / manual system. This study will be conducted in Zapote Road, Las Pià ±as City particularly in the field of Rapa Generics Pharmacy. It will cover its employees as well as some members of the said Pharmacy. It will involve fieldwork, several interviews with the owner, some employees, and customers as well as observing their activities which may contribute to their existing problem. This system is limited only for recording data and calculations in the pharmacy. It can’t be use or any other records like information system and payroll computing. The system will also not accept a credit card as payment and our proposed system is not online or web base transactions. 1.6 DEFINITION OF TERMS Ancillary Business. This term describes any business enterprise created by a law firm or lawyer that offers law-related services to their clients and to those new clients who are not customers of the lawyer or law firm being provided. It is also referred to as â€Å"dual practice† business. Centerpiece. This term is something in a central position and most important feature. Generics. This term described any products as a food, drug or cosmetics that can be sold without a brand name. Interactive Voice Response(IVR). This term allows customers to interact with a company’s host system via telephone keypad or by speech recognition and it also a technology that allows a computer to interact with humans through the use of voice. Missouri’s Ozark Country(MTM).This term is a country located in South Central Missouri in the United States. The county was eventually renamed to Ozark County after the Ozark Mountains and was officially organized on January 29,1841. Medication Therapy Management(MTM). This term is a service or group of services that optimizes drug therapy with the intent of improved therapeutic  outcomes for individual patients .Formulating a medication treatment plan, monitoring efficacy and safety of medication therapy, enhancing medication adherence through patient empowerment and education, and documenting and communicating MTM services to prescribers in order to maintain comprehensive patient care. Niche. This term is the habitat supplying the factors necessary for the existence of an organism or species the ecological role of an organism in a community especially in regard to food consumption; a specialized market. Patent. This term is a legal document affording full protection for any new or useful device. Design or other invention: open to public knowledge. Pharmaceutical. This term is related to pharmacy or pharmacists; â€Å"the pharmaceutical industry† And also related to drugs used in medical treatment; drug or medicine that is prepared or dispensed in pharmacies and used in medical treatment. Pharmacist Clerk. This term describes to the one employed to keep records or accounts or to perform general works. Point of Sales. This term is a modern replacement for the cash register in retail applications. It can help to record securely all the sales and customer’s orders and track products. A sale refers to the exchange of product or services for an amount of money or its equivalent. Practitioners. This term is a person engaged in the practice of a profession or occupation and also a person who practices something specified. Probiotics. This term is a live microorganisms that may confer a health benefit on the host. Probiotics are also delivered in fecal transplants, in which stool from a healthy donor is delivered like a suppository to an infected patient. Rox Express Delivery. This term is a UK delivery. Orders under  £50 are shipped via Royal Mail Signed For with a shipping time of 3-5 working days after dispatch. Stock. This term describes as a supply of something; a store of goods in a shop, warehouse. Synergy. This term describes as the interaction of multiple elements in a system to produce an effect different from or greater than the sum of their individual effects; it also means working together. United States Route 66. This term also known as the Will Rogers Highway and colloquially known as the Main Street of America or the Mother Road, was a highway within the United States Highway System. One of the original United States Highways, Route 66 was established on November 11, 1926—with road signs e rected the following year. Widespread. This term describes as a spread over a wide area or extending  over a wide area. CHAPTER II REVIEW OF RELATED LITERATURE AND STUDIES 2.1 RELATED LITERATURE 2.2.1 Local Literature Rose Pharmacy is one of the Philippines’ top pharmaceutical retailers with over 183 branches it was established in 1952 in Cebu City with the customer being the centrepiece of its corporate plans, Rose Pharmacy has streamlined its branch operation by installing advanced point of sales system in all branches thereby providing not only fast and efficient computerized service but also accurate accounting and inventory monitoring. Rose Pharmacy’s also enhance customer service thru on-line product inquiry and ordering and other on-line services. 2.2.2 Foreign Literature Beginning in the late 1970s, a number of vendors began developing software systems to manage paper-based documents. These systems dealt with paper documents, which included not only printed and published documents, but also photographs, prints, etc. Later developers began to write a second type of system which could manage electronic documents, all those documents, or files, created on computers, and often stored in users’ local file-systems. The earliest electronic document management (EDM) systems managed either proprietary file types, or a limited number of file formats. Many of these systems later became known as document imaging systems, because they focused on the capture, storage, indexing and retrieval of image file formats. EDM systems evolved to a point where systems could manage any type of file format that could be stored on the network. The applications grew to encompass electronic documents, collaboration tools, security, workflow, and auditing capabilities. These systems enabled an organization to capture faxes and forms, to save copies of the documents as images, and to store the image files in the repository for security and quick retrieval (retrieval made possible because the system handled the extraction of the text from the document in the process of capture, and the text-indexer function provided text-retrieval capabilities). While many EDM systems store documents in their native file format (Microsoft Word or Excel, PDF), some web-based document management systems are beginning to store content in the  form of html. These policy management systems require content to be imported into the system. However, once content is imported, the software acts like a search engine so users can find what they are looking for faster. The HTML format allows for better application of search capabilities such as full-text searching and stemming. 2.2 RELATED STUDY 2.3.3 Local Study PHARMACY INVENTORY TRACKING SYSTEM Healthcare industries today are looking for opportunities to improve their daily operations efficiencies by reducing costs without effecting patient care. In addition, for these industries to function better they require accurate medical supply and equipment orders, tailored to the patient’s needs, and delivered on-time. Inventory is a subject in business that is hope can maximize profit. However, in many cases inventory has turned into a major cash flow constraint that cause necessary to optimize inventory using analytical and statistical methods in manual approach that is using papers. This will lead to paper wastage. In healthcare industries, inventory management system can handle their inventory especially in pharmacy department. This includes all the activities that run in a pharmacy such as transaction, order items, items movement tracking, and generate reports. 2.3.4 Foreign Study ANALYSIS OF INVENTORY OF DRUG AND PHARMACY The health care in modern days has become more complex sophisticated and more expensive in terms of cost of drugs, surgical equipment and hospital stay. With rise in per capital income of general population and also with rise in the level of general information and education of people, the demand for more sophisticated medical care has come up. However, the rise in hospital costs has been substantially more than the rise in general consumer price. â€Å"Since 1950, the cost of one day’s stay in a hospital has increased more than 1,000 percent compared with 135 percent climb in the consumer price index†. Economics of materials control is a matter of self presentation in today’s competitive environment. Materials control is a matter of rupee control; it is axiomatic that stringent controls must be placed on higher value items. The management of inventory pares the avenues for optimizing  the costs of Medicare services besides making available materials to the patients which increase the quality of health care services. Out of materials, drugs consume a major portion of hospital budget. The basic social issue confronting medical practice today is how to improve the organization of utilization of the fruits of medical knowledge, the technological advancement and managerial innovation in Health Care Institutions on most economical terms. The rising hospital cost and methods to contain this have attracted the attention of one and all be it the professionals, the public and private sector management and even the trade union activist. The hospital management has to ensure the availability of various drugs round the clock as these are essential and vital for patient care. The Pharmacy Departments are most often charged with responsibility for managing drug and delivery system costs. Systems should develop to utilize drug and delivery resources in a cost effective fashion. The pharmacy management team should focus on developing effective strategies to maximize leverage of drugs and human resource cost. Since there is widespread concern about the cost of health care, a variety of cost containment initiatives have been pursued. The main health concern now-a-days is allocation of resources on a rationale basis. Management must therefore lay stress on the cost analysis and formulate guidelines for the definitions of cost and established standards through cost analysis. Cost analysis is a research tool for the financial management in a hospital. The objective of the study was to analyze the drugs stored in Drug and Pharmacy of Sher-i-Kashmir institute of Medical sciences according to their cost and criticality. CHAPTER III RESEARCH METHODOLOGY 3.1 REASEARCH DESIGN The research method used in this study is the interview method. This method helped the proponents know what would be the appropriate system be used in making research work easier. This also helped in describing the existing manual system and explaining how the system works. The survey and observation method was used in determining what is the confusing question or situation that is difficult by the users. 3.2 RESEARCH LOCALE The study was conducted in Rapa Generics Pharmacy Zapote Road, Las Piňas City to gather data and information. The proponents decided to improve the manual checking of the product, the manual receipt, and the sales that happen in a day, and monthly sales by creating or by developing a new highly computerized Point of Sales and Inventory System that eventually helps the company in the future. 3.3 DATA GATHERING PROCEDURE The proposed system was made by gathering information from the internet, pharmacist, respondents and thesis book made from the previous students to give the proponents an idea. First, the proponents interviewed the Pharmacist at the drugstore who used the manual process of checking products, giving manual receipt and the proponents observed that pharmacist/employee exceed time to check their products, the remaining and expiration date of the products and eventually take risk of using the manual system. Second, the proponents gave a survey questionnaire answerable by Yes or NO to the customer to gather some information if they encounter or not a problems by using manual system of Rapa Generics Pharmacy. After the survey, the proponents analyzed the answer of the respondents based on the questionnaire provided. The proponents tallied the result of the survey conducted at the Rapa Generics Pharmacy Zapote Road Las Pinas City. Then last, the proponents searched in the internet and different thesis made by the previous students to get more idea for the system. 3.4 DATA PROCESSING DESIGN The proponents gathered data and information through the internet, after the proponents made the propose system, keep the aforementioned helped or checking the in or out of the products and issuance of the receipt. 3.5 INSTRUMENTATION The proponents used survey questionnaire answerable by Yes or No or quantitative method of research as an instrument to gather more information. A self-administered questionnaire was distributed to the customers. The questionnaire was structured in such a way that the respondents will be able to answer it easily. In this type of questionnaire, the respondents will  give five questions. Make some questions to be answered by the pharmacist and the owner regarding the advantages of manual system and our proposed system because this is the convenient and the easiest way for the proponents, for the customer and for the Pharmacist so they will not disturb for what they doing. 3.6 PROCEDURE At first the proponents find a company who are using manual system. The proponents explained and discussed to the staff about the intention of the researcher to their company. Then, the researcher asked permission to the one of the employee if it is ok to them if the proponents make a computerized Point of Sale and Inventory System for their company with a promised that all the information gathered is confidential. It’s only for the researcher’s thesis. After the proponents got the permission from the owner of Rapa Generics Pharmacy. The proponents conduct a title defence if it would pass to the proponents’ professor. After the title defence the proponents started to study the flow of the manual system by interviewing the Pharmacist at the drugstore who use the manual process of checking products, giving manual receipt and the proponents observed that pharmacist/employee exceed time to check their products, the remaining and expiration date of the products and ev entually take risk of using the manual system. Second, the proponents gave a survey questionnaire answerable by Yes or NO to the customer to gather some information if they encounter or not a problems by using manual system of Rapa Generics Pharmacy. After the survey, the proponents analyzed the answer of the respondents based on the questionnaire provided. The proponents tallied the result of the survey conducted at the Rapa Generics Pharmacy Zapote Road Las Pinas City. Then last, the proponents searched in the internet and different thesis made by the previous students to get more idea for the system. After that the researcher started to make the computerize Point of Sale Inventory System and its documentation. 3.7 POPULATION AND SAMPLE The Pharmacist said that she estimate their customers every weekends like Friday, Saturday and Sunday are 100 to 150 customers in Rapa Generics Pharmacy. Out of the said estimated customers, the proponents got 50 respondents of Rapa Generics Pharmacy to gather information. 50 respondents  answered the survey questionnaires made from the researchers. The proponents used the Incidental Sampling in choosing those costumers of Rapa Generics Pharmacy who are most available to be asked. The total respondents are 50 out of many customers who encounter a problem by using a manual system of the said Pharmacy. 3.8 STATISTICAL TOOLS For gathering information from Rapa Generics Pharmacy, the proponents used an Incidental Sampling. This is a sample which is taken because they are the most available. The researcher simply takes the nearest individuals as subject of the study. The proponents used Incidental Sampling because this is the most convenient and not hassle especially to the customers. The following questions are answerable by YES or NO. 1. Do you prefer to use generic type of medicine? Figure 1.1 Shows the distribution of respondents in terms of using generic type of medicine in and out of 50 respondents 39 people or 78% of the respondents answered YES and 11 people or 22% of the respondents answered NO. Based on some research, the generic medicine is a copy of the original branded product. Once the patient for the original product has run out, the pharmaceutical company who developed the medicine no longer has the exclusive right to produce and distribute the medicine. Other pharmaceutical companies are able to create their own version of the medicine. The type and quantity of the active ingredient in the generic product is the same as the branded version, but the inactive ingredients are slightly different. The generic medicine is sold under a different brand name and it may look different (e.g. in color or shape) to the original. Without properly understanding the similarities and differences between generic and branded medicines, it is easy to become confused and anxious about taking a new medicine. This is particularly the case when someone is used to taking a certain medicine and is introduced to a new medicine that has a different name and appearance but is ‘the same’ that’s why some people preferred to use this type of medicine. (Source: Virtual medical center) 2. Do you prefer to use Branded type of medicine? Figure 1.2 Shows the distribution of respondents in terms of using Branded  type of medicine and out of 50 respondents 13 people or 49% of the respondents answered YES and 37 people or 51% of the respondents answered NO. According to ( The Perceive Benefits of Generic Versus Branded Medicines ; University of Pretoria) Branded medicines are originator products or medicines that have been discovered by a company and are patented to maximize any economic gain that may result from being the sole company producing a new drug treatment for a particular illness or disease condition. This is the avenue for the company to recoup their expenditure in the area of Research and Development (R&D) of the drug. For a period of time after the patent is granted, no one else can produce a drug that is the same as the patented drug; the medicine belongs exclusively to the original company. For this reason, branded medicines are the most well known and most trusted type of that particular medicine. (Google: Virtual Medical Center) as we can observe branded medicine is Pharmaceutical companies making branded medicines spend a lot of money building their brands, that is, that of the corporate image and those of their individual lines of products. 3. Did you experience to wait a long time when you buy a large quantity of medicine? Figure 1.3 Shows the distribution of respondents in terms of experiencing a long time when buying a large quantity of medicine and out of 50 respondents 35 people or 70% of the respondents answered YES and 15 people or 30% of the respondents answered NO. Previous research shows that the objective and subjective waiting time have negative effects on affective and cognitive waiting time evaluation. Taylor (1994) says that service delay will significantly influence the feeling of anger. Moreover, Pruyn and Smidts (1998) find out that the perceived waiting time will affect the cognitive aspect of the waiting time evaluation. Consequently, perceived waiting time will influence on customers’ waiting time satisfaction. There are other reasons that will determine waiting time satisfaction. In psychological theory, during the waiting period, consumers face uncertainty about how long they have to wait, and experience stress (Bielen & Demoulin, 2007). Some researchers suggest that any information provided during the waiting period can reduce the uncertainty of the wait and lower the level of stress experienced by consumers (Bielen & Demoulin, 2007; Maister, 1985). Moreover, the uncertainty waiting time will influence customers’ emotional responses, and then the customers’ emotional responses will affect their  service evaluation to this restaurant (Bielen & Demoulin, 2007). For example, in some restaurants, when customers arrive, at the beginning, the host will ask them to wait around 30 minutes, but this 30 minutes just for waiting to get the beeper. After customers get the beeper, the host will tell them to wait another period of uncertainty time, in order to get seats. This situation will make customers feel this waiting period never ends and cause their anxious feeling. 4. Did you experience a long line when you buy a medicine? Figure 1.4 Shows the distribution of respondents in terms of experiencing a long line when buying a medicine and out of 50 respondents 36 people or 71% of the respondents answered YES and 14 people or 29% of the respondents answered NO. The study investigates consumption time when waiting in line; especially the negative aspects associated with consumption time. To describe what is viewed as negative, wasted or unproductive consumption time spent in waiting lines, the term â€Å"regret time† is used. This allows the exploration to determine if an individual who does have â€Å"regret time† would alter his/her behavior (in the shopping situation) to reduce â€Å"regret time† and, if so, how this individual would alter his/her behavior. Thus, the hypothesis tested is: For individuals exhibiting different regret levels (ranging from high to low): A. Individuals with high regret levels will spend less time in grocery store waiting lines and thus alter their shopping behavior* by buying fewer groceries and spending less time shopping in the grocery store. B. Individuals with low regret levels will spend more time in grocery store waiting and thus not alter their shopping behavior. *Altering shopping behavior might also include: switching grocery stores in the future, leaving the grocery store and returning at another time. (Advances in Consumer Research Volume 11, 1984 Pages 41-45 5. Did you experience an incorrect amount of change when you buy a medicine? Figure 1.5 Shows the distribution of respondents in terms of experiencing an incorrect amount of change when buying a medicine out of 50 respondents 31 people or 69% of the respondents answered YES and 19 people or 31% of the respondents answered NO. This may be the cost of using manual system of giving a receipt for the customers and there are several factors that can be attributed to this problem First is lack of knowledge of the employee in  terms of giving the right amount of change Second is because of the influx of customers. In many cases inventory has turned into a major cash flow constraint that cause necessary to optimize inventory using analytical and statistical methods in manual approach that is using papers. This includes all the activities that run in a pharmacy such as transaction, order items, items movement tracking, and generate reports. (Local literature: PHARMACY INVENTORY TRACKING SYSTEM) CHAPTER IV PRESENTATION, INTERPRETATION AND ANALYSIS OF THE SYSTEM 4. ANALYSIS OF THE EXISTING SYSTEM 4.1.1 Flow of the Existing System In their manual existing system, the pharmacist writes down the products on the receipt in their transaction. The existing system uses manual process for searching the availability of the products for their inventory they are also using manual system. The pharmacist manually counts the products to know how many stocks are still available that’s why she exceeds too much time for checking and searching their products. And also it takes another time consuming by updating their inventory because the user also needs to record their sales when the day ends, to make every transactions’ recorded so that the owner can review their daily sales if their business is still going right and by doing all this needs much time to finish, effort in writing and focused on what she is doing. 4.1.2 Examination of the Process Users who use manual system had a hard time in making transactions to customer, to check the products and its availability. The proponents observe that using manual system is not appropriate in the pharmacy. As the researcher observed they need many things to do and it consumes time by only doing those things like searching products in their manual list. They need to scan all their files to find what the customers need, and because of that it can cause to have a long line or the other customer waiting for their turn to buy a medicine. Waiting at such time some buyers didn’t have a long patience some will go and find another Pharmacy which they can buy faster at less time. 4.1.3 Comprehensive List of the Problem There are some existing systems just like the hand written system which are  not readable and, hence, cannot be understood checking the product. It is definitely hard to retrieve records through manual; in reference to this, the Pharmacy is contemplating how they could provide the best way of meeting customers need, wants and demand conducive to them and to the Pharmacy, respectively. 4.1.4 Data Flow Diagram of the Existing System Process Manual Product Searching Manual Receipt Pharmacist Customer When the customer buy a medicine they can ask to the Pharmacist and the pharmacist will search the product manually and give it to the customer . After the transaction the customer will pay and the pharmacist will provide a manual receipt. Supplier 4.1.5 Process Diagram of the Existing System Customer Selling Products Receive Order Stocks Available No Yes Payment 4.2 PRESENTATION OF THE PROPOSE SYSTEM 4.2.1 Overview of the Proposed System After two months of hardship to complete this thesis, The proponents able to make a system which is Point of Sale and Inventory System for Rapa Generics Pharmacy to improve and help the employees and owner to easily check the availability of the products faster than their manual existing system. The proponents provide a system to help them make their work easier by making transactions and searching products. It is much faster and efficient than what they did before. Point of Sale and Inventory System is a computerized  system also like their manual but this is much more user friendly to use and it is also secured because of having an account which only the admin can operate first before the employee, the employees can also make an account by the help of the admin so that they can also operate the system anytime. Through this system once you type what you need to search it automatically shows the product what you need and once you make transactions the sales automatically updates the inventory, it counts the sales of products in the pharmacy every day, update the number of products or shocks they still have. The pharmacist can also add new products and delete some items and it can also record the delivery of products daily. 4.2.2 Flow of the proposed system The flow of the proposed system revolves around two people, first is the pharmacist and the second is the administrator. Pharmacist must enter his/her password in the login form and when she/he entered a correct password then the program will automatically open but in a limited access, he/she can access only the form used in selling of products and also the printing of the receipt. Administrator, when the administrator is signed in, she/he can use all forms used in various transactions like suppliers from, product form to input new product, returned form to manage the product return, sale form, product display to form to search for an existing products, and the print form to monitor and create reports on list of products, product expiration, product warranty, sales, and returned products. 4.2.3 Benefits of the Proposed System This proposed system will benefit the user which is the costumer, employee and the owner of the said Pharmacy. Through this system the user’s will not spend more time to check and update the availability of their products and also can help them to give the receipt for the costumer on time. This system can help them to do their task fast and easily. 4.2.4 DATA FLOW DIAGRAM OF THE PROPOSED SYSTEM 4.2.4.1 Data Flow Diagram for Pharmacist Product Search Enter Password Log-In Pharmacist Begin Transaction Payment Customer Print Receipt 4.2.4.2 Data Flow Diagram for Administrator Admin Log-out Check the Stocks Check the Sales Log-In 4.2.5 PROCESS DIAGRAM OF THE PROPOSED SYSTEM Customer ask the Pharmacist about the Products he/she wanted to buy Begin the Transaction Enter Password 4.2.5.1 Process Diagram for Pharmacist Log-in Pharmacist After searching, the pharmacists tell the customer if the products that he wanted to buy are available or not The Customer tell how many product he/she needed Pharmacist search the products The pharmacist, compute the total cost and get the payment of the customer and give the change if there is a change Print the Receipt 4.2.5.2 Process Diagram for Administrator Log-out Check the Sales Enter Password Log-in Admin View all the details that the admin wanted to know 4.3 DESIGN PLAN OF THE PROPOSED SYSTEM Feasibility Analysis In this generation people knew that it is a very high technology because of many gadgets existing, like android cell phones and very updated operating system so that the proponents thinks that creating an Point of Sale and Inventory System is possible by the help of computer application like the proponents use which is the visual basic enterprise 6.0, starting with brain storming on how this system flows so that the proponents knows where to start to make the system. 4.4.1 Operational Feasibility The proposed system can be easily employed by the user since it is user-friendly and can be managed in a convenient way. The system is fully automated and everything can be attained by just clicking a certain button. Thus, users need not to worry anymore for the reason that the proposed Point of Sales and Inventory System is operationally feasible. 4.4.2 Technical Feasibility The proponents applied new technology through using computerized system. The proposed system is compatible in windows XP and windows 7 and the software requirements in visual basic. The recommended hardware requirements are processor that must be Intel Pentium IV 1.5 GHz and the Random Access Memory should be 512 MB or higher and the hard disk drive should at least 100 MB if free space or higher and the operating system is Windows XP or any higher version. The proposed system will really help the Rapa Generics Pharmacy because of its efficiency in using and processing transactions by applying the technical requirements mentioned earlier. 4.3.3 Economic Feasibility The researchers are certain that the proposed system is economically feasible because it can be afford at a price ranging from 10,000-15,000php. The technical requirements can be available in the nearest establishment selling computer parts and accessories that is why it is very accessible. The proposed system contains all in one package of a Point of Sales and  Inventory System, hence users do not need to buy anything that will just add to the expenditures of the organization. 4.3.4 Schedule Feasibility The proponents created and designed the proposed system within 3 months. The proponents constructed a computerized system and it took a lot of time for the team to accomplished it, never 4.4 System Development Life Cycle 4.4.1 System Planning In system planning, first, the proponents provide different titles and conducted a title defense. The proponents got curious on the computerized Point of Sale and Inventory System. Second, the proponents interview the employee of the Pharmacy and study the flow in their existing manual system. It easy to plan on how to make a computerized system that will help to the staff for transacting to the customer. It will help also to easily find the availability of the products. The proponents planned to make a computerized Point of Sales and Inventory System at Rapa Generics Pharmacy because they are still using manual system. 4.3.5 System Analysis In system analysis the proponents conducted an interview in the Rapa Generics Pharmacy with the branch Pharmacist to gather information regarding the existing system. The proponents conducted a survey to the customer to get their opinion about the existing manual system. If they encounter any problem for using a manual system of the Rapa Generics Pharmacy. 4.3.6 System Design The proposed system is designed to handle the transaction in selling medicines in Rapa Generics Pharmacy. this system was created in many purposes and the first is for security purpose, this proposed system includes a login form to ensure that only authorized personnel are allowed to use the system just to make sure that the data is secured and aside from that the transaction in selling medicines are become more faster because this system the proponent included the database of all available medicines in the pharmacy so that the pharmacist do not consume time in searching the appropriate medicine needed by the customer or the availability of the product. 4.3.7 System Implementation The proponents gave a request letter to Rapa Generics Pharmacy to ask their permission to use their company for the proponent’s research locale. The researchers conducted an interview to the owner and his pharmacist to gather some information needed to start the proposed computerized system and after that the researcher’s created a survey questionnaire that serve as a tool to gather information coming from the costumers of the Pharmacy. The one hundred survey questionnaire gave to the costumer of Rapa Generics Pharmacy. The proponent’s analysis and tabulated the data gathered in survey and displayed it in a graphical form using a graph. Once again conduct an interview to the owner and pharmacist to know those problems encountered using a manual system, base from the problem, the proponents produced a solution and applied it to the proposed computerized system. 4.3.8 System Support In system support, it will explain on how the program will flow and will be used. The proponents provide a system which is user friendly for the staff and also to the customer. CHAPTER V SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION 5.1 Summary Having a Computerized Point of Sales and Inventory System has the productive activity or application featured required to run a Pharmacy. Computerized Receipt and Inventory System alter the manual/traditional way of transactions between receipt, return products, and inventory that has a facility to generate report to analyze the daily and monthly sales. And the field will become more reliable to resolve some problems that were encountered using the old manual system. Computerized Point of Sale and Inventory System is the perfect way for managing a business with less time that can increase the total income produce by the sources. This study aims to change the current manual system that would be accurate and much easier to both customers and staff to use. The proponents use diagrams to implement the flow of the proposed system. 5.2 Conclusion The proponents therefore conclude that creating and designing a Point of Sale and Inventory System can help to improve every transaction easier, fast,  secured, efficient and reliable by increasing information reporting accuracy transaction monitoring of Rapa Generics Pharmacy. This system also concludes that having a concentrated automated inventory and sales report can provide a better security for their management. To save manpower at the same time can increase daily activities includes transaction process, so it will enable to calculate the stock balance. Helps to make sure that product purchased from a supplier is correctly dispensed to the customer 5.3 Recommendation After studying and analyzing the flow of the existing system of Rapa Generics Pharmacy, the proponents would like to recommend the following: The system proves to have a fast and accurate monitoring of the availability of the products, efficient and reliable for the process of transaction. The system could also save time, and make every transaction fast and make the work easier.

Islam Relationships with the West

Islam Relationships with the West Introduction Islam is one of the major religious groups spread all over the world. Just like most religious groups derive their principles from holy books, Islam also follow their principles as enshrined in their holy book, which is known as the Qur’an. The devotees of this holy book deem it the word of Allah.Advertising We will write a custom term paper sample on Islam Relationships with the West specifically for you for only $16.05 $11/page Learn More Moreover, Islam adherents regard Prophet Muhammad as the prophet of God and his messenger to the world; they follow his teachings and examples which they regard as normative. Muslims are those individuals who identify themselves with Islam (acquiescence to God). The religious practices of Islam entail what they have been referred to as the Five Pillars of Islam; these concern all facets of life and the society at large (Maqsood, 1995). Islam Relationships in the West It is important to note from the ou tset that the relationship between the West and Islam has never been sufficiently positive right from the start of the 20th century. The West has a perception that Islam is a religion mainly concerned with the act of terrorism (Al-Khattar, 2003). The West has therefore become more cautious when dealing with issues that regard Islam. Due to this fact, the relationship between the West and Islam is set to be the characteristic feature in the 21st century, especially with respect to the Middle East. The questions are the policy makers in the West should engage with the Islamic world, whether the spread of democracy in the Muslim regions stop the military forces that generates terrorism and the Western governments and populace deal with the swelling population of Muslims; and how all these will affect the foreign policies of countries like the United States of America (Bascio, 2007). Moreover, the relationship between Islam and the West has become critical. Both the West, especially the United States, and Muslims have never trusted each other as aggression and terror always come in the mid of the relationship that exists between Islam and the West. The fact is that the Western nations, particularly The United States, have become arrogant to the Muslim world on one hand. On the other hand, the Muslim world has continuously maintained militancy against the Western world. This scenario has placed the relationship in perpetual tension. The tensioned was heightened when the events of the infamous 9/11 took place on the soil of the United States of America in which many people of varied nationalities were killed. The United States respondent militarily and this led to even more tension between the two world’s.Advertising Looking for term paper on international relations? Let's see if we can help you! Get your first paper with 15% OFF Learn More There is also political competition between the West and the Islam worlds. Both sides are determ ined to dominate each other politically (Al-Khattar, 2003). It is no doubt that the west are worried that Muslim may surpass them in political terms. However, there are also cultural aspects to the relationship between the West and Islam. The Muslims on the other hand hold the fear that the west will disintegrate their culture. Due to this fear, the Muslim nations have always reacted defensively against the Western nations. In fact, the Muslims tend to decline almost everything that has originated from the West (Al-Khattar, 2003). Further, the Muslim world views the West not as a dialogue partner, but as a repressive colonizer and great enemy. In fact, Islam believes that the West should come to the spirituality of Islam; implying that the West should embrace Islam as a way of life. This has been argued to be one of the fundamental reasons the Muslim world started the project of Islamization and the proclamation of the Islamic science. To this day, the bond between Islam and Western nations is weak. The Spread of Muslim Culture in the United States The presence of Muslim culture in the United States of America started as early as 1880s when thousands of Islamic adherents migrated from the Empire of Ottoman and some regions of South Asia into the United States. At that time, the Muslims did not really have distinctive settlement and most probably they were assimilated into the broader society (Kayyali, 2006). The earliest Muslim documented to have been the first to enter the United States was known as Anthony Janszoon Van Salee; he moved to New Amsterdam around the year 1630. In 1921, Ahmadiyya Muslim Community became the oldest Muslim establishment in the United States of America (Scholz Frijhoff, 2007). The Muslim culture in the United States gained its widespread during the 20th century; much of the growth was accounted for by widespread conversion of those already in the United States and large numbers of immigration into the United States. So, it can be a rgued that that the Muslim culture in the United States is spread by three factors. One of the factors is immigration; the second one is continuous conversion amongst those who already lived in the United States. The recent immigration has accounted for the widespread of Islam in the United States. The third factor that may be considered significant in the spread of Muslim culture in the United States is cultural heritage; the Muslim couples in the United States only teach their children about Islam being the only true religion for them. It therefore means that as more Muslims give birth in the United States, they also spread their religious culture.Advertising We will write a custom term paper sample on Islam Relationships with the West specifically for you for only $16.05 $11/page Learn More Factors Contributing to the Growth and Population of Islam Culture in the United States One of the factors that significantly contribute to the growth and population of Islam culture in the United States is the belief that one should have as many children as he can. This implies that in the Muslim culture, birth control is not practiced and is not supported. Related to this belief is the fact that Muslims believe in poligyny; they can marry upto four wives and with the four wives, a Muslim man can sire as many children as he wishes or he deems appropriate. This scenario has raised the fertility rate amongst Muslims more than any religion or any society of individuals (Naim, 2002). The immigration policy of the United States is one of the contributing factors to growth and population of the Muslim culture. The migration policy that allow individuals to come all over the world to enter and work in the United States is significant and strategic for the Muslim communities to find their way into the United States; this is coupled with the fact that the policy does not place any form of restrictions to the effect of religious affiliations even through the West in general is very much concerned with the increasing size of Muslim population in the region (Larkin, 2001). But, then, it may be difficult to stop the growth of the Muslim population in the United States because there are Muslims who have become citizens of the United States either by natural birth or artificially; these Muslims have rights just like any other citizens who are non-Muslims. Therefore, citizenship is one of the fact ors has ensured increase and growth in the population of Muslim culture in the United States. The fact is that as they give birth, the children automatically become citizens of the United States. It should also not be forgotten that the United States of America has granted its citizens the right and freedom of worship. By virtue of this fact, the population has the right to choose whether to become Islam adherents or not; the choice is personal (Larkin, 2001). Conclusion The relationship between the West and Islam has been full of tension and s uspicion. The Western nations have viewed Muslim world and as a religion to be only concerned with acts terrorism. On the other hand, Muslim world has views the West as colonizers and enemies.Advertising Looking for term paper on international relations? Let's see if we can help you! Get your first paper with 15% OFF Learn More The spread of Islam culture to the United States of America began in the 1880s during the reign of Ottoman. It is recorded that thousands and thousands of Muslim immigrated into the United States from the Empire of Ottoman between 1880 and 1914. Since then, the culture of Islam has gained widely spread in the United States. The spread of Muslim culture in the United States is facilitated by immigration, birth and cultural heritage. Factors that contribute to growth of Islam population and culture are the United States immigration policies and the rights and freedoms of worship. Reference List Al-Khattar, A. (2003). Religion and terrorism: an interfaith perspective. United States: Greenwood Publishing Group. Bascio, P. (2007). Defeating Islamic terrorism: an alternative strategy. U.S: Branden Books. Kayyali, R. (2006). The Arab Americans. U.S: Greenwood Publishing Group. Larkin, B. (2001). International Religious Freedom (2000): Annual Report: Submitted by the U.S. Department of Stat e (see 0-7567-1338-2 for ‘01 ed.). United States: DIANE Publishing. Maqsood, R. (1995). Islam. Examining religions. Orxford: Heinemann. Naim, A. (2002). Islamic family law in a changing world: a global resource book. New York: Zed Books. Scholz, M. Frijhoff, W. (2007). Fulfilling Gods mission: the two worlds of Dominie Everardus Bogardus, 1607-1647. Netherlands: BRILL.

Daniel Harold Rolling, the Gainesville Ripper

Daniel Harold Rolling, the Gainesville Ripper Daniel Harold Rolling, also known as the Gainesville Ripper, murdered five University of Florida students in the summer of 1990. The killings terrified residents of the otherwise sleepy Southern college town and became front-page news for days on end.  After being apprehended, Rolling would be linked to three more deaths in Louisiana and would remain a figure of media curiosity until he was executed in 2006. Early Life Rolling was born on May 26, 1954, in Shreveport, La., to James and Claudia Rolling. It was an unhappy home life, Rolling would later say. His father, a Shreveport police officer, abused him from an early age, both verbally and physically. As a teen, Rolling was a poor student and worked only sporadically. He was also arrested several times for burglary. Apart from these details, little is known of Rollings early life before the murders. One incident, however, stands out. During a heated argument with his father in May of 1990, Rolling brandished a gun and shot the older man. Rolling fled. His father lost an eye and an ear but survived. Death in Gainesville The first murder took place on Aug. 24, 1990. Rolling broke into the apartment of college students Sonja Larson, 18, and  Christina Powell, 17. Both girls were asleep. He attacked Sonja first, who was asleep in her upstairs bedroom. First, he stabbed her chest, then taped her mouth, then as she struggled for her life, he stabbed her to death. He then went back downstairs and taped Christinas mouth and bound her wrists behind her back. He then cut off her clothing, raped her and stabbed her multiple times in the back, causing her death. Deciding that he wanted to leave some kind signature, he then mutilated the bodies and posed them in sexually suggestive positions and left. The next night Rolling broke into the apartment of Christa Hoyt, 18, but she was not at home. He decided to wait for her and made himself at home. When she arrived mid-morning, he crept up behind her, startling her, then attacked her, placing her in a choke-hold. After that, he taped her mouth, bound her wrists and forced her into her bedroom, where he removed her clothing, raped her, then stabbed her in the back multiple times causing her death. Then, as a way to make the scene more horrific, he sliced open her body, cut off her head and removed her nipples. When authorities arrived, they found Christas head on a bookshelf, her torso bent at the waist, on the bed and the nipples placed next to the torso. On Aug. 27, Rolling broke into the apartment of Tracy Paules and Manny Taboada, both 23. Powerfully built, Taboada was asleep in his bedroom when Rolling attacked and killed him. Hearing a struggle, Paules hurried to her roommates room. Seeing Rolling, she bolted back to her room, but he pursued her. Like his other victims, Rolling bound Paules, removed her clothing, raped her, then stabbed her in the back multiple times. Sometime later, the apartment complexs maintenance man showed up for an appointment. When no one answered at Paules and Taboadas unit, he let himself in. The sight that greeted him was so horrible that he turned and left immediately, then rushed to call the police. He later described to the police that he saw Tracys bloodied body on a towel in the hallway, with a black bag placed near the body. When police arrived five minutes later, the door was found unlocked and the bag was gone. The news media was quick to cover the murders, dubbing the killer The Gainesville Ripper. It was the beginning of the semester and thousands of students left Gainseville out fear. By Sept. 7, when Rolling was arrested in nearby Ocala on an unrelated supermarket robbery charge, the Ripper was on the front page of every newspaper. Rollings whereabouts between the time of the last murders and his arrest are only partially known. During a subsequent search of a wooded Gainesville encampment where Rolling had been living, police found evidence tying him to a recent bank robbery. They also found evidence that later would be linked to the Gainesville killings.   TheWrong Suspect The investigation into murders of the five college students led to one of seven main suspects. Edward Humphrey was 18 years old and diagnosed with bipolar disorder. During the same time that the students were murdered, Humphrey was suffering from a bipolar flareup after skipping his medication which resulted in aggressive behavior and violent outbursts. Humphrey had been living in the same apartment complex as Tracy and Manny, but he was asked to leave by the apartment manager after fighting with his roommates. He also harassed people living in the apartment complex across the street. Other similar incidents of Humphreys combative nature surfaced and investigators decided to put a surveillance team on him. On Oct. 30, 1990, he had an argument with his grandmother that grew into a physical altercation with him striking her one time. This was a gift to the police. They arrested Humphrey and had his  bail set at $1 million, even though his grandmother had dropped all charges the same day and it was his first offense. At trial, Humphrey was found guilty of assault and was sentenced to 22 months in Chattahoochee State Hospital, where he would remain until Sept. 18, 1991, when he was released. There was never any evidence found that Humphrey had anything to do with the murder. The investigation was back to square one. Confession, Trial, and Execution Rolling stood trial in early 1991 for the Ocala robbery and was convicted. He was later convicted of three burglaries committed in Tampa shortly after the Gainesville killings had occurred. Facing life in prison, Rolling confessed to the string of murders, later corroborated by DNA evidence. In June of 1992, he was officially charged.   While awaiting trial, Rolling began exhibiting odd behavior that would eventually lead to a diagnosis of mental illness. Using a fellow inmate as an intermediary, Rolling told authorities that he had multiple personalities, which he blamed for the Gainesville killings. Rolling also alluded to the unsolved 1989 murders in Shreveport of William Grissom, 55, his daughter Julie, 24, and his 8-year-old grandson Sean.   On Feb. 15, 1994, just weeks before Rollings trial for the Gainesville murders was set to begin, he  told his lawyer that he wanted to plead guilty. His lawyer warned against it, but Rolling was determined, saying he did not want to sit there while the pictures of the crime scene were shown to the jury. Rolling was sentenced to death in March and executed on Oct. 25, 2006.   Sources Cochrane, Emily, and McPherson, Jordan. All is Well: Gainesville Murder Victims Remembered After 25 Years. Alligator.org. 28 August 2015.Dean, Michelle. The True Story Behind the Horrific Murder Spree That Inspired Scream. Complex.com. 20 December 2016.Goodnough, Abby. Killer of 5 Florida Students Is Executed. NYTimes.com. 26 October 2006.Schweers, Jeff. Gainesville Student Murders: 25 Years Later. Gainesville.com. 24 August 2017.

Edward Munch essays

Edward Munch essays Is the guy Scared or Surprised to see something? Edvard Munch was an influential Norwegian painter and print maker whose evocative, picture The Scream also known as The Cry (1893) original meaning meant to imply existential anguish or fear. However, as mass production and technology have made advances the perspective placed in a post modernistic setting when viewing the painting can be seen taking a different meaning which is due directly to the attainability of viewing the once high brow art that has become a low brow mass, pop culture commodification. This can be seen in numerous outlets from post cards, ink pens, and birthday balloons, yet Hollywood kept somewhat of an original perspective with the horror classic Scream. I hope to show that while downgrading the original piece of art works mastery, many aspects of postmodernism actually enhance the piece with their inventive ways to reproduce the image while leaving interpretation of meaning to the audience through the utilization of theories concerning authenticity and repr oduction. Mechanical reproduction meant that many of the famous works by artists would become readily available, because people can view these images in books and can even own copies or facsimiles which they can put on their walls in their homes. Nowadays in the 21st century multiple contexts are now possible for a single piece of art work that in the past would only be viewable from a single place such as a museum. The meaning of each image or item produced with the image on it changes within each particular context. For instance, Hollywood kept the original fear intact with their movie portrayal of the image, but used only a masked individual with the same type of facial expression. Thus the work can be seen as an example of how influential Munchs work was going to be on the expressionism movement of the day and later in a more advance setting. In Munchs piece T...

YOUR CHOICE Essay Example | Topics and Well Written Essays - 500 words

YOUR CHOICE - Essay Example One of the famous theories presented proposes an explanation subject to experimentation of the development of the galaxy is the big bang theory. Scientists have tried to create an understanding of what happened to the universe before and after the moment when the bang took place using this suggested theory. Astronomists and physicists have made discoveries that indicate that our universe did have a beginning which implies that before the moment of the bang there was nothing and thereafter our universe came to exist. The theory states that our universe came into existence around thirteen billion years ago as an area of intense gravitational pull that defies the understanding of physics referred to as a singularity. The gravitational pull was thought to be of intense pressure causing finite matter to be further squashed into an infinite density which explains how our universe came to exist. Questions as to where the universe came from or why it did appear are still unanswered (Fox, 67). After the initial appearance of the universe it then expanded and cooled from the initially small and very hot element to the current size and temperature of the universe. The theory was first proposed by Georges in a hypothesis of an ancient atom that was further developed by several other scientists to generate the contemporary idea. The theory also relies on Einstein’s theory of relativity and data formulated by Alexander. The process continues up to date whereby earth exists as a unique planet with unbelievable creatures, revolving around the sun together with other billions of stars in the galaxy elevated through the outer space inside an expanding universe that began as an infinite singularity that appeared for reasons unknown from nowhere. In the understanding of the theory, misconceptions of the idea behind it are clarified by scientists for example the imagination of a giant balloon exploding is countered by the explanation that we

Saint John Convention Center Project Research Paper

Saint John Convention Center Project - Research Paper Example Among the top five convention centers by floor space size, Toronto holds the top four spots. Convention centers in Calgary, Montreal, Vancouver, Regina and Edmonton are also represented in the top 15 largest convention centers by floor space. The table below details the rest of the top convention centres in Canada by floor space, together with mean and median figures for floor spaces and meeting spaces (Red7Media, 2010): Table Source: Red7Media, 2010 In the table above, the mean and median figures are markedly different, indicating that on the whole the conference spaces are smaller compared to the average by a factor of two. When it comes to total floor space though, the mean and median figures diverge less, meaning that on the whole there is some similarity in the total space available for many of the conference centers on offer in the list (Red7Media, 2010). On the other hand, such data excludes hotel capacity, and does not include prospective data on planned development, which ar e also key data for this particular part of the study. Moreover, the data above does not cover Atlantic Canada exclusively, which strictly must include data on New Foundland and Labrador, Nova Scotia, Prince Edward Island, and New Brunswick. Fast forward to 2012, and among the biggest that have cropped up in Atlantic Canada is certainly the World Trade and Convention Centre in Halifax, Nova Scotia, certainly likewise getting a lot of attention and debate regarding the merits and long-term value of such a large convention/conference centre in the area. This space is the subject of proposal requests from the government authorities for a new facility measuring 120,000 square feet of convention space (Trade Centre Limited, 2010). The existing facility in that place, aged 25 years, has a total floor space of about 50,000 square feet. To put this in perspective, the total floor space for the conference centers industry is pegged currently at 70 million square feet in 2012, increasing from 53 million square feet at the turn of the millennium, and up from 40 million square feet from twenty years prior to the present estimate (Power, 2012). The table below, meanwhile, details capacity expansion for the facility through to 2014, alongside revenue and takeup projections matching the increase in capacity and in step with the planned capacity additions for that centre (PKF Consulting, 2009): Table Source: PKF Consulting, 2009 As can be gleaned from the above table, capacity additions will be made up in justification by increases in demand and in actual consumption of capacity space, even as in the short term the capacity additions will result in operating losses. Given that the time span for revenue and income projections justifying the expansion of space is for a time period much longer than what the table covers, the investment in new capacity makes sense (PKF Consulting, 2009) In New Brunswick the lone convention centre is located in St. John, called the Saint John Trad e and Convention Centre, with a total floor space of 17,000 square feet, and with additional space for meeting rooms totaling 6,464 square feet (The

GRoup think on SMall Group about how the class elaborates how people Essay

GRoup think on SMall Group about how the class elaborates how people go with the group - Essay Example Studies have proved that despite group’s decision on certain matters, individuals of the same group may have different opinions of their own. However, the group exerts certain amount of force on members to preserve unanimity, for which they might sacrifice personal opinions. Internal and external reasons force members to go with the group regardless of personal perspectives. Symptoms of groupthink In order to understand the factors causing groupthink, one should identify the symptoms of this threat. According to Freeman (1999), a group that is vulnerable to groupthink is less likely to seek alternatives in its decision making processes; moreover, it will heed little attention to distinctive ideas or external assistance (p. 249). This attitude is termed as the ‘illusion of infallibility’ due to which the group rebuffs the advice of experts and tends to flaw. Another reason that determines the intensity of groupthink is the size of the organization. According to exp erts, large groups are more likely to promote groupthink. To illustrate, in a comparatively bigger group, individuals are normally reluctant to take up initiatives; instead, they would join the common decision of the group. Fear is the root cause of this unanimity; and to avert flaws, members hide their personal views while they are in big groups. In contrast, a group’s unusually small size also can become a reason for groupthink. Minority groups often tend to maintain socially unfavorable levels of cohesiveness. In order to vie with the majority segments, many minority groups choose subversive activities. We can see such stereotypical ideologies that intensify domestic as well as international tensions across the globe. Political parties, ethnic groups, and even governmental bodies also can be affected by groupthink. As discussed earlier, the exceeding emphasis on unanimity compels individuals to sacrifice their personal opinions often regardless of their relevance to the co ntext. The paucity of multiple responses normally leads to immediate decisions presumably in favor of the group leadership. This really reminds us the significance of invoking personal perspectives during the process of decision making in groups. Furthermore, members’ overdependence is another notable symptom of groupthink. Most of the groups are basically vulnerable to this threat as members maintain higher degree of expectation on leadership. They rely on leader’s quality and skills and anticipate higher level of achievement from him. Once they come to realize the inability or limitation of the leadership, they would attribute group failure to the leadership. Strategic approach to groupthink Although modern organizations pay higher emphasis on teamwork and organizational cohesion as their competitive advantage, they are required to heed genuine effort to the formulation of strategies to meet the challenges of groupthink. The following part will discuss some of the po pular strategies that HR managers often apply in their groups to address groupthink. As Thompson (2006), purports, managers can invite varying perspectives into the decision making process because according to the author, the paucity of varying opinion was the cause of many governmental and organizational failures (p.177). Hence, as the group environment becomes more viable, members will get more opportunity to interact with experts which in turn will positively influence the decision making. The logic is that; the more a group is exposed to external

Managment-- managing change Essay Example | Topics and Well Written Essays - 2750 words

Managment-- managing change - Essay Example The chosen company is a ship broking company that acts as the intermediate source between the ship owners and clients who want to transport their goods by means of ships. The clients present their requirement of the delivery time and the amount of dry commodities that are required to be transported. The sales executives of the chosen company browse through their database of ship owners whose service attributes and routes comply with the requirements of the client. The status of the shipment orders are tracked by the shipment tracking department until the orders reach their destinations. An interview was scheduled with the management executive who headed the technological change in the company. The analysis of the company’s transition towards technological infrastructure gave useful information about the strategies that are adopted in the real world. Journal papers, articles and organizational reports were also studied for the theoretical information about the respective topic. 2. Drivers of Change According to the information provided by the executive, the drivers of the change in the company can be categorized into two types; internal and external. 2.1 Internal Drivers The sales executives had to access the database of the ship owners whenever a shipment request was received from a client. It involved excessive traversals through the database and extensive calculations of several factors such as shortest route, cost effective route and rates of the routes. Such processing consumed lot of time of the sales executives, due to which they could not cater all the requests from the clients. Denial of service to clients often led to more business for the competitors. The calculation of the routes and costs was not always error-free since it involved manual processing. The shipment tracking department did not have a reliable system to track the status of the orders. Another aspect that led to the technological intervention in the company, involved the lack of a ny software application or tool to evaluate the performance of the company. The top management had to rely on the reports that were generated by the respective departments; these reports were manually made after the accumulation of figures for generated revenues, losses etc. The technological change had been a part of the company’s long term goals but never materialized since the top management was not totally committed to the cause. An organizational change cannot prove to be productive for the company if the support of the top management is not present (Joanne 2002). When the external, as well as internal factors accumulated, the top management decided to fully commit to the technological change in the company. 2.2 External Drivers Other companies in the ship broking industry had started to focus on the technological integration in their companies. The market positions of the competitors started improving since they were able to cater to more clients and earn more profits d ue to their organizational change. Clients of the modern times even prefer technological processes and operations since they are error free and fast-paced. External changes play a vital role in signaling the need for changes in the internal processes of the organization (Mackenzie n.d.). 3. Perspectives of Change Three systems were planned to be deployed in the organization. The relevance